Service User Survey shows 96% happy with Horizons

A new survey of the people who use the North Yorkshire Horizons drug and alcohol recovery service shows that 96 per cent of the service users are happy with it.
The survey, which was conducted from December to February, across all five hubs in Scarborough, Skipton, Selby, Northallerton and Harrogate, also found that 93% of clients felt they were listened to and 90% believed they had been given enough time to discuss their care or support plan, with just one per cent saying they hadn’t.
Grateful to service users
Mark Vidgen, who leads the service, said: “We are grateful to all our service users who took part in the survey. It’s a vital piece of information for us.
“We’re very proud of some really good results here – but we never take anything for granted.
“This is part of a framework of feedback facilities we’ve developed – including the availability of service user forums in each of the hubs. We will take on board any issues that are thrown up – text alerts being one – and we will work on them.”
He said “We’ve already begun to look very closely at these results. Clearly, the opinions of the service users are incredibly important and it’s good to know what we’re getting right – but there’s always room for improvement.”

Back to News